Just last year Giacom proudly turned one of the primary previously step 3 distributors having Sophos in the uk. We caught up having Robert Marchant away from Tinder Firm on the connection with changing Sophos licences over to Giacom.
Tinder Agency are a they help organization offering telecoms, They gadgets, system infrastructure and much more to various organizations. We have been a good Giacom mate for more than 5 years.
Big! Any queries we have are always replied easily, and you may Giacom’s education information were greatly ideal for all of our services party. The Membership Movie director Samantha Fleming pointed united states in direction of Giacom’s training webinars, that are easy and easy so you’re able to breakdown.
Economically we are really pleased with the simple get order processes and month-to-month deals. Like, Sophie Rea from your money party has been very useful for the to make certain that all of our statements always line up with this fee operates. Along with we have never had any problems with account running, for even example in the event that a conclusion-representative changes the team identity the people handle it so it generally does not result in one fee delays – your own fund class are often fuck inside.
We have been a great Sophos gold mate for about couple of years. Very first we checked out numerous cybersecurity solutions and you may Sophos is actually the leader – all of our service class rate it extremely.
When Sophos announced they would use providers as opposed to providing it direct so you can all of us, the Sophos Account Director available to function with the fresh button to have united states.
So we were establish which have another Affect Carrier (CSP) different from Giacom. 1st i did not notice because this CSP got pretty good online reviews – nonetheless ended up being a headache! In the first half a year we had issues for example step 3 various other nonresponsive Membership Managers, speed misquotes, borrowing from the bank notes not being honoured, licences not being activated, plus. Such as, a stop-users is prepared more monthly for their brand new Sophos licences, and we had been going after for it every single day – it had been a complete almighty faff!
So when i see within the Giacom’s publication which they was indeed also Sophos providers, i returned experience of Samantha to simply help united states switch over.
Samantha and you will Sophie was very beneficial in enabling you create which have Sophos, and the Sophos Pro people have been great that have delivering us perfect quotes and you will reacting all of our issues. Top honors minutes that have Giacom are fantastic, within 24 hours we are able to trigger all of our Sophos licences – unlike our very own earlier in the day merchant in which we could getting prepared weeks.
Along with Giacom’s files try simpler and much easier to help you techniques. The previous Sophos seller had longer and you will complicated purchase purchase models, but Giacom’s models is simple and fast so you’re able to fill in.
“Switching our very own Sophos contracts off to Giacom enjoys without a doubt spared all of us some time and stress! I don’t have to bother with awaiting any situations to be fixed and that i don’t spend time chasing after solutions informal eg I did within my prior CSP.”
Giacom take care of one technology points very quickly. Emma Hadley throughout the Loans group and you may Tracey Seymour regarding Sophos Professional party already deal with our very own title contracts, their rate and you will professionalism could have been a beneficial assist!
Changing our very own Sophos deals off to Giacom has however spared united states time and be concerned! It’s great understanding that within 24 hours off filling out a PO this new Sophos people commonly trigger your order rather than procedure. There isn’t to be concerned about waiting around for any factors so you can become resolved and i also don’t spend your time chasing responses relaxed eg I did so within my early in the day CSP.
And additionally Giacom features all of us state of the art into any kind of all of our product upgrades otherwise changes. A current analogy happens when Samantha aided us flow our very own Microsoft 365 licences over to Microsoft’s The brand new Commerce Experience (NCE) and you can wishing us into NCE rate transform.
As a consequence of Giacom we are able to provide all of our avoid-pages last second indication ups in order to Sophos, while the there’s absolutely no waiting around. As well as, they have the option of both label otherwise monthly Sophos licences to complement their company.
Having Sophos and Microsoft 365 absolutely, this service membership is fantastic. The staff just who We have spoken to help you will have short answers. Samantha constantly picks up the phone plus assists myself having items that aren’t part of their date-to-go out. I’d a hundred% of course highly recommend Giacom!
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Within the 2020, Giacom, DWS and you may Connection Road turned a portion of the same gang of mamba indir businesses, combining three channel best possibilities – telecoms, cloud application qualities and you may affect charging.